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Sebastian

Sebastian

BILINGUAL VA | INSURANCE VIRTUAL ASSISTANT

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Auto Policy Servicing, Personal & Commercial Lines, Insurance Quoting Support, Bilingual Client Communication

Building on extensive insurance servicing experience, Sebastian supports policy management, customer communication, and insurance workflow coordination with strong attention to accuracy, responsiveness, and client satisfaction. His ability to manage multiple policies, handle quoting processes, and support both front-end and back-office insurance operations makes him a reliable asset for insurance teams.

EMPLOYMENT SUMMARY

Sebastian has experience in customer support, insurance servicing, training, team supervision, scheduling coordination, and sales operations. He has worked in insurance support, healthcare coordination, CRM management, logistics, and customer communication roles across multiple organizations. His background includes team management, quoting support, troubleshooting, Oracle system usage, Salesforce usage, and administrative support responsibilities.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

95/C1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER
INTERMEDIATE
ADVANCED

EDUCATION

S
Sebastian is a Bilingual Insurance Virtual Assistant with 5+ years of experience supporting personal and commercial auto insurance operations for U.S.-based clients. He has hands-on experience in quotations, renewals, endorsements, documentation review, data entry validation, customer profiling, administrative back-office support, and coordinating quoting processes providing customer support and communication.
Steadiness (S) - Dependable and patient. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.
Demonstrate advanced English proficiency in professional and everyday communication. Shows strong comprehension, fluent speaking abilities, and effective written communication skills.
QuotingPersonal LinesCommercial AutoAuto InsuranceEndorsementsPolicy ChangesCommercial LinesLife InsuranceRenewalsClient Support
✓EZLynx
✓Salesforce
✓Slack
✓Internal Quoting Systems
✓Mailchimp
✓DocuSign
✓Microsoft Office
Noise-Cancelling Headset
One-Monitor Setup

Get Your Guide

Supplier Contact

Sept 2025 - Present (Freelance)

Contacting Suppliers to join the Get Your Guide workflow boosting sales
Salesforce using
CRM specialized

Propio Language Services

Scheduling Coordinator

December 2025 - Present

Medical procedures informative to patients and interpreters
Troubleshooting
Team Managing
CRM Mastering (Workforce)
MS Office Proficiency
Logistic Managing of appointments demand

NTT Data

Medical Phone Agent Supervisor

August 2024 - Sept 2025

Nurse Equipment Tech Support
Oracle System usage
Patient Interface Tech Support
Medical procedures informative to patients
Troubleshooting
Team Managing
CRM Mastering
MS Office Proficiency

Teleperformance

Trainer / Supervisor

October 2022 - August 2024

Capacitation of New Hire Agents and introducing them to the product
Teaching of Oracle System usage
Developing Sales strategies
Sales
1,000+ group sales per month
Team Managing
Developing Tenure & New Hire Agents

Teleperformance

Training Assistant

March 2022 - October 2022

Capacitation of New Hire Agents and introducing them to the product.
Teaching of Oracle System usage.
Developing Sales strategies.
Sales
1,000+ group sales per month

Teleperformance

Sales Representative Outbound

September 2021 - March 2022

Overcoming Customer’s Objections
Oracle System usage
De-Escalation of situations
Sales
200+ sales per month

Teleperformance

Inbound Phone Agent

April 2021 - September 2021

Customer Assessment.
Oracle System usage.
De-Escalation of situations.
Sales

A1

Can understand and use familiar everyday expressions and basic questions about personal details.

A2

Can have very short social exchanges and give information on familiar and routine matters when traveling.

B1

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

B2

Can communicate confidently in a variety of academic and professional environments.

C1

Can use the language flexibly and effectively for social, academic and professional purposes.

C2

Can interact with ease and can differentiate their shades of meaning.

Univa University

Psychology Diploma

Springboard

Data Analysis Diploma

Conservatorio Songwriters

Musical Composition (50%)

https://youtu.be/EDxt1hGqEIE