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Shallyne

EXECUTIVE VIRTUAL ASSISTANT | PROPERTY MANAGEMENT VA

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Leasing & renewals, maintenance coordination, Appfolio | Buildium

Reliable leasing, maintenance, and rent administration support with consistent follow-through and minimal supervision.

EMPLOYMENT SUMMARY

Shallyne has experience supporting property management operations, sales support, and customer service across multiple roles. She has handled leasing tasks such as advertising vacant properties, processing tenant applications, collecting payments, and coordinating maintenance and work orders. She has also supported outbound outreach, scheduling, product demonstrations, and customer account support.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

85 B2 (Upper-Intermediate)

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Shallyne is a Property Management Virtual Assistant with 5 years of experience supporting residential portfolios (100+ units) through end-to-end leasing operations, tenant relations, and maintenance coordination. She manages tenant applications, screening, renewals, move-ins/move-outs, rent administration, delinquency follow-ups, vendor coordination, and inspection workflows while keeping records accurate, timelines organized, and communication clear across tenants, owners, and vendors.

Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.

Demonstrating strong upper-intermediate English proficiency. Able to communicate clearly and professionally in business settings, including written and spoken interactions.

Leasing administrationTenant screeningLease renewalsMove-in coordinationMove-out coordinationMaintenance coordinationVendor managementRent collectionDelinquency follow-upLate fee postingRent comparablesTenant communication

✓Appfolio

✓Propertyware

✓Buildium

✓RentVine

✓Rentometer

✓Trello

✓Tenant Turner

✓Zinspector

✓Hunter.io

✓Salesforce

✓HubSpot

✓Salesloft

✓SalesHub

Two-Monitor Setup

Noise-Cancelling Headset

Freedom Property Management

Executive Virtual Assistant

June 2020 – January 2026

Manage Broker’s calendar and Emails, managing heavy load administrative tasks with accuracy. Advertise vacant properties to online listings, Collect Security Deposits, Rent payments Handle Maintenance and work orders Prepare Lease Term and agreements Processing tenant application Running credit reports and petscreening

RealPage

Sales Development Rep / Customer Service Rep

October 2017 – June 2020

Conducting online research through LinkedIn, cold calling and social media outreach. Coordinate schedules between clients and sales representatives Make outbound calls to potential clients to set up appointments, Negotiate contracts and close deals to meet or exceed sales targets. Conduct product demonstrations and presentations via Zoom, highlighting how software addresses client’s pain points and streamlines their operations.

ATT & T Telephone Company

Customer Service Rep

April 2015 – February 2017

Answer inbound customer calls regarding billing, service issues, upgrades, or technical support, Assist customers with account setup (internet, wireless, TV, phone services), Process service orders (activations, upgrades, cancellations, or plan changes), Guide customers through self-service tools (AT&T app, online account management)

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.