Rosa Verna

PROPERTY MANAGEMENT VA | EXECUTIVE VIRTUAL ASSISTANT

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Property management support, tenant and maintenance operations, and administrative and financial assistance.

Property management support across tenant relations, maintenance coordination, and administrative and financial workflows.

EMPLOYMENT SUMMARY

Rosa Verna has over 8 years of experience in property management and customer service, with recent specialized roles at RayWhite and Song Properties as an Assistant Property Manager, where she coordinated property management tasks, prepared CMA reports, managed rental applications, and ensured compliance with Australian tenancy legislation. Her earlier experience at Goldilocks BakeShop as a Customer Service & Inventory Coordinator developed her skills in customer service, inventory management, and operations coordination.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

51/B2

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Rosa Verna is a detail-oriented Property Management Virtual Assistant with hands-on experience supporting day-to-day real estate operations, tenant coordination, maintenance workflows, and administrative processes. She brings strong organizational skills, financial accuracy, and structured communication to support property managers and keep property records organized and compliant.

Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work. Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows.

Demonstrates strong working proficiency with the ability to communicate clearly and effectively in professional settings.

Tenant communicationMaintenance coordinationLease supportRent collection supportOverdue payment trackingProperty listingsVendor coordinationCompliance supportInvoice processingBank reconciliationAdministrative supportRecord management

✓Soho CRM

✓Trello

✓Clickup

✓Monday.com

✓Quickbooks

✓Xero

Two-Monitor Setup

Noise-Cancelling Headset

RayWhite

Assistant Property Manager

August 2024 – Sept 2025

• Assisted with daily property management, coordinated tasks related to listings, contracts preparation, and property documentation.
• Processing new renter applications from rental reference for rental providers' approval, to systematically creating and or adding the renter details in the system.
• Prepare Comparative Market Analysis (CMA) reports to support decision-making in property acquisition and pricing strategies.
• Assisted in the preparation of the Lease Agreement and other documents needed for new renters.
• Ensuring accurate allocation of rent payments and recording of receipts and daily reconciliation of bank transactions.
• Maintain an up-to-date record of rental arrears and regularly notify renters of arrears.
• Processing Invoices and bills for the renter and rental provider.
• Assisting in managing, scheduling, and overseeing all maintenance and repair activities for a property, specifically residential property.
• Creating templates and other correspondence for all communication needs of the office.
• Assisted with lease renewals, maintenance coordination, and property compliance aligned with relevant state laws and regulations.
• Assisting in ensuring compliance with Australian tenancy legislation across multiple states (QLD, NSW, VIC, WA,TAS).
• Complete and file relevant paperwork to maintain an organized and systematic work environment.
• Managed Statement of Account (SOA) and helped prepare Healthy Homes Standards (HHS) reports and compliance.
• Supported listing processes using OneAgency contracts and the Sphere of Influence (SOI) method'
• Ensured seamless communication between clients, agents, and internal teams to keep projects on track.

Song Properties

Assistant Property Manager

January 2024 – May 2025

• Assisted with daily property management, coordinated tasks related to listings, contracts preparation, and property documentation.
• Prepare Comparative Market Analysis (CMA) reports to support decision-making in property acquisition and pricing strategies.
• Assisted in the preparation of the Lease Agreement and other documents needed for new renters.

Goldilocks BakeShop

Customer Service & Inventory Coordinator

August 2009 - September 2017

• Delivered excellent customer service during high-traffic hours, maintaining a friendly and professional atmosphere.
• Monitored daily inventory levels, coordinated with suppliers, and ensured timely replenishment of stock.
• Assisted in organizing and managing monthly stock takes, minimizing losses through accurate documentation.
• Collaborated with the branch manager to plan product displays and seasonal promotions.
• Handled cash register operations, balanced end-of-day sales reports, and ensured cash accountability.
• Trained new staff on store procedures, customer service standards, and safety guidelines.
• Demonstrated multitasking and time management in a fast paced environment, ensuring smooth store operations.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.