Back to VAs

Viridiana

BILINGUAL VA | INSURANCE VIRTUAL ASSISTANT

TOOLS

EQUIPMENT

VIDEO

CLICK HERE

Personal lines insurance, client service & policy servicing, Salesforce, carrier portals

Reliable bilingual personal lines insurance VA with strong client service and policy servicing experience.

EMPLOYMENT SUMMARY

Viridiana has worked in insurance, underwriting, customer service, and office support roles, with the majority of her experience focused on personal lines insurance. She has supported policy servicing, underwriting, renewals, endorsements, quoting, customer communication, and administrative operations while working with Texas insurance accounts.

EMPLOYMENT HISTORY

ASSESSMENT RESULTS

DISC PERSONALITY RESULT

EF ENGLISH TEST RESULT

75/B1

COMMON EUROPEAN FRAMEWORK OF REFERENCE FOR LANGUAGES (CEFR)

BEGINNER

INTERMEDIATE

ADVANCED

EDUCATION

Viridiana is a personal lines insurance professional with approximately seven years of experience supporting Texas insurance accounts. She specializes in auto and home insurance, policy servicing, quoting, endorsements, renewals, carrier communication, and customer support. She communicates confidently in both English and Spanish and is interested in expanding her experience into commercial insurance.

Steadiness (S) - Calm, patient, and service-oriented. S-type VAs provide consistent support, build strong client relationships, and ensure smooth workflows. Conscientiousness (C) - Detail-focused and precise. C-type VAs ensure accuracy, maintain structured systems, and deliver high-quality work.

Demonstrates strong practical English communication skills with the ability to interact effectively in professional and customer-facing environments. Viridiana communicates clearly, understands the main points of spoken and written information, and can support client conversations with confidence while continuing to strengthen fluency in more complex topics.

Personal Lines InsuranceAuto InsuranceHome InsurancePolicy ServicingQuotingEndorsementsRenewalsCarrier CommunicationCustomer ServiceInbound CallsOutbound Calls

✓Salesforce

✓Insurance Carrier Portals

✓Google Workspace

✓MS Office

Alorica

Customer Service Representative

Oct 2025 – Mar 2026

Provided customer support by responding to account inquiries, recommending products based on customer needs, and maintaining high customer satisfaction. Recognized as one of the top-performing customer service representatives.

Futuristic Underwriters

Underwriting Customer Service

Dec 2024 – Mar 2025

Supported underwriting operations by evaluating insurance applications, assisting with risk assessment and premium determination, maintaining customer records through CRM systems, and communicating underwriting decisions to policyholders, agents, and brokers.

Pronto Insurance

Insurance Agent

Apr 2022 – Dec 2024

Managed customer service for personal insurance accounts by handling policy renewals, new business, endorsements, and maintaining accurate client records to support ongoing client relationships.

A-Max Auto Insurance

Auto Insurance Agent

Aug 2016 – May 2018

Assisted customers with insurance product recommendations by maintaining knowledge of insurance products, regulations, and company practices while supporting cross-selling and upselling initiatives.

Can understand and use familiar everyday expressions and basic questions about personal details.

Can have very short social exchanges and give information on familiar and routine matters when traveling.

Can briefly describe past events and future plans, give reasons for opinions and explain advantages and disadvantages.

Can communicate confidently in a variety of academic and professional environments.

Can use the language flexibly and effectively for social, academic and professional purposes.

Can interact with ease and can differentiate their shades of meaning.